Shipping policy
Last updated: April-2026
At DNP, we strive to deliver your order safely and as quickly as possible. Please review our shipping policy for details on order processing and delivery timelines.
1. Order Processing
All orders are processed within 1–2 business days after the order is confirmed.
Orders are processed only on business days (Monday – Saturday), excluding public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation message along with tracking details.
2. Shipping Time
Estimated delivery timelines:
- Metro Cities: 2–4 business days
- Other Cities and Towns: 3–6 business days
- Remote Areas: 5–8 business days
Delivery timelines may vary depending on courier availability and location.
3. Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
We may also offer free shipping promotions on selected orders or campaigns.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS.
You can track your order directly using the tracking link provided.
5. Delivery Issues
If you experience any issues such as:
- Damaged package
- Tampered packaging
- Missing items
Please contact us within 48 hours of delivery with clear photos or videos of the issue.
Our support team will investigate and assist you with a resolution.
6. Incorrect Address
Please ensure that the shipping address and contact number are correct at the time of placing your order.
DNP will not be responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
7. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Logistics constraints
- High order volumes during sales or promotions
We appreciate your patience in such situations.